These terms are an agreement between you and kollabic ("we") for your use of kollabic. By creating an account you accept them.
Accounts
- You must be at least 18 and give accurate information. Creators must own or manage the social accounts they connect or list.
- Keep your password secure. You're responsible for activity on your account.
- We may suspend accounts that break these terms, misrepresent their audience, or put other users at risk.
How campaigns work
- Brands create a campaign with a brief, deliverables and a fee per creator, then fund it. A campaign opens to creators once it is funded.
- Creators apply or accept invitations. Once a brand accepts a creator, the creator agrees to deliver the content described in the brief.
- Brands review submitted content and either approve it or ask for changes. Approval releases the creator's payout.
- Creators must clearly label sponsored content as the law requires where they and their audience are, such as the FTC Endorsement Guides in the US, the ASA/CAP Code in the UK, consumer protection law in the EU, the Competition Bureau's guidance in Canada and the ACCC's guidance in Australia, for example with #ad or the platform's paid-partnership label.
Fees and payment
- All prices and payments are in US dollars. Prices shown in other currencies are conversions for reference only.
- Brands pay the creator fees plus a platform fee of 10% of those fees. The smallest campaign is $200 in creator fees. Invoices are issued for every payment.
- Creators don't pay to use kollabic and receive the full agreed fee. Creators are responsible for their own income tax and, where it applies, VAT on their fees. If your bank pays out in another currency, Stripe or your bank converts it at their rate.
- Card payments and creator payouts are processed by Stripe and are subject to Stripe's terms, including the Stripe Connected Account Agreement for creators paid through Stripe.
- Refunds are covered by our refund policy.
Content and usage rights
Creators keep ownership of their content. When a campaign includes a usage-rights period, the creator grants the brand a non-exclusive right to reuse the approved content in its own marketing and ads for that period. Without one, brands may share the post organically (for example, reposting with credit) but not use it in paid ads.
Things you must not do
- Buy followers or engagement, or misstate your numbers.
- Arrange payment for a kollabic campaign outside the platform to avoid fees.
- Post content that is unlawful, misleading, or infringes someone else's rights.
- Report fake sales or clicks, or interfere with tracked links.
Audience scores and estimates
Audience quality scores, match scores and campaign estimates are based on the data available to us and are meant as a guide. They aren't guarantees of results.
Liability
We provide kollabic "as is". To the extent the law allows, we aren't liable for indirect losses, and our total liability for any claim is limited to the platform fees you paid us in the 12 months before the claim.
Changes and governing law
We may update these terms and will tell you by email or in your dashboard before significant changes take effect. These terms are governed by the laws of the country where kollabic is incorporated. If you use kollabic as a consumer, this doesn't take away any protection you have under the law where you live.
Contact
Questions about these terms: our contact page.
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